Terms & Conditions
1. Our Services
The Managed Home provides household support services including, but not limited to:
Laundry and light household cleaning
Organisation and decluttering support
Meal preparation
Grocery shopping and errands
Household concierge and administration
Family and lifestyle support
Transitional and specialised household support
Services are delivered within private residences and are non-medical, non-clinical and non-therapeutic in nature.
2. Service Delivery
Services are provided by carefully selected independent contractors engaged by The Managed Home.
We reserve the right to assign or substitute team members as required to ensure continuity of service.
All team members are reference-checked and hold relevant police and Working With Children checks where applicable.
3. Packages & Bookings
Care / household support packages are structured on a weekly or monthly basis
Minimum booking times apply
Package hours are allocated per period and are intended to be used within that period
Unused hours do not roll over unless expressly agreed in writing
4. On-Demand & Additional Services
On-demand and add-on services are subject to availability and minimum booking requirements.
Scope and pricing are confirmed prior to service delivery.
5. Fees & Payment
Fees are confirmed prior to commencement of services
Invoices are issued in accordance with agreed terms
Payment is required within the timeframe stated on the invoice
Late payments may result in suspension of services
All pricing is exclusive of GST unless otherwise stated.
6. Cancellations & Changes
We require a minimum notice period for cancellations or changes to scheduled services
Late cancellations or no-shows may be charged at the full booking rate
Package schedules may be adjusted with reasonable notice
These Terms & Conditions apply to all services provided by The Managed Home. By engaging our services, you agree to the following terms
7. Access & Safety
Clients are responsible for providing:
Safe access to the property
A safe working environment
Clear instructions regarding alarms, pets and household expectations
The Managed Home reserves the right to suspend services if a working environment is deemed unsafe or inappropriate.
8. Liability & Insurance
The Managed Home holds comprehensive public liability insurance of up to $5 million, providing protection for personal injury and property damage arising from our services.
While all reasonable care is taken, we are not responsible for:
Pre-existing damage
Normal wear and tear
Items not disclosed as fragile or valuable
Clients are encouraged to secure valuables prior to service delivery.
9. Confidentiality & Privacy
We respect the privacy of our clients and operate with discretion at all times.
Personal information is handled in accordance with our Privacy Policy and is not shared without consent, except where required by law.
10. Scope of Care
Our services do not include:
Medical or nursing care
Clinical or therapeutic services
Sole-charge childcare unless expressly agreed
Heavy lifting or tasks outside agreed scope
Any additional requests must be discussed and approved prior to service delivery.
11. Termination of Services
Either party may terminate services with reasonable notice.
The Managed Home reserves the right to terminate services immediately in cases of unsafe conditions, inappropriate conduct or breach of these Terms.
12. Amendments
These Terms & Conditions may be updated from time to time.
The most current version will always be available on our website.
13. Contact
If you have any questions regarding these Terms & Conditions, please contact us directly.
