Your Questions, Answered

Interior living room with a gray sofa, a framed black-and-white tree art, a warm floor lamp, two large potted plants, brick wall background, hardwood floor, and a patterned area rug.

  • The Managed Home provides a range of household support services including laundry, light cleaning, organisation and decluttering, grocery shopping, meal preparation, errands, household management, family support and transitional care. Services are delivered through structured care packages or on-demand support.

  • We are based in the Eastern suburbs of Sydney however we have helpers through all areas of Sydney.

  • They do- all of our helpers have up to date Working with Children Checks and Police Checks, and have been reference checked.

  • Our care packages are designed to provide consistent, reliable support. Each package includes a set number of hours per week or month, with clearly defined services. This allows us to match the right team member to your household and ensure continuity of care.

  • Yes. While we offer clearly defined packages and services, support can be tailored to suit your household’s needs. Following an initial consultation, we’ll recommend the most appropriate package and advise on any additional services that may be layered in.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Yes- we have Public Liability and Product Insurance up to $20 million through QBE.

    Policy Number 102U556734BPK

  • We offer pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

  • Please note- this information is relevant to our Everyday Services only.

    How long does my session cover?

    Each booking covers up to 3 hours. Any additional time is billed at $65 per hour + GST.

    Do I pay on the day of my service?

    No payment is taken on the day . After your appointment, we'll email you an invoice covering the session (and any additional time, if applicable).

    Anything I should tell you before my appointment?

    We will always give you a call before your appointment to discuss the tasks you’d like help with. You can also leave any specific tasks or priorities in the notes section at checkout.

    Do prices vary by service? Pricing is listed on each individual service page. This FAQ covers how overtime and payment work for our Everyday Services which is bookable online.